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FAQ

We understand moving can be stressful. Here are some common questions we receive from our clients to help put your mind at ease.

 

If you've already received an estimate from us, your estimate will actually contain a lot of the answers to many questions we receive! Be sure to read through your entire estimate for many important details relating to the following topics:

 

  • Date and arrival time

  • Number of movers

  • Payment options and terms

  • Additional billing details

  • and much more!

 

If you don't find the answers you need, don't hesitate to contact us directly.

  • Do you bring dollies and blankets?
    Yes, we do! We bring all the necessary equipment for every move whether it's a full move from A to B, a container load or unload, or just rearranging furniture in your home. We have a wide array of equipment such as hand-trucks, 4-wheel dollies, shoulder dollies, moving blankets, furniture wrap, straps, hand and power tools, and more.
  • Can you help with small moves or assist with rearranging furniture in the home?
    Yes, we can! We have had plenty of clients over the years that only need help rearranging a few rooms or moving around a few pieces in the home. We've also helped numerous clients with moving just a few pieces from point A to B.
  • Do you offer in-person estimates?
    Yes we do! We actually prefer to come out to your home to take a look in person. This is the best way to get an accurate estimate. However, we also offer virtual estimates as well.
  • How long have you been in business?
    We began offering our services in 2018. Since then, we have helped thousands of clients with their moves.
  • What payment options do you accept?
    We accept credit/debit cards (including Amex), checks, cash, and even Venmo! Interested in financing? We offer that too!
  • What time will the movers/packers arrive?
    Generally the crew will arrive between 9 - 10 am, depending on where you are located and if you are the first or only client of the day. If you are our 2nd or 3rd move for the day, movers will likely arrive later in the day. Your estimate will show the estimated arrival window of the crew. We will give you a call when we are leaving our previous job and on our way to you. If you have any questions regarding the arrival time, just check your estimate! All the date and time information will be there for your reference. Or, you can give us a call!
  • Do you offer storage options?
    At this time we do not offer storage. However, we can definitely help you find a great storage facility for your belongings and then move you into the unit!
  • Do you sell boxes and other packing materials?
    If you have booked packing services with us, we will bring the proper supplies and these will be billed to you. The estimated supply charges will be shown on your estimate. If you're just looking for somewhere to purchase boxes or other moving supplies, we don't sell any from our inventory. We only keep a limited amount of packing supplies as a backup for last-minute packing jobs. When we're hired for larger packing jobs, we order the supplies in advance for those specific jobs.
  • The weather shows it may storm. Can we reschedule?
    Due to the nature of this business, movers still operate in all weather conditions. It's almost impossible to reschedule a service last minute since we may be fully booked for the next month or so, unless you're able to wait that long. Your furniture will be wrapped in blankets and furniture wrap, so that should help keep things as dry as humanly possible. The only time we may call you to reschedule is if there is a mandatory evacuation order due to a hurricane or other natural disaster. However, the above still applies. There's only so much we may be able to do regarding rescheduling, but we'll do all we can to work with you.
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